Privacy Policy

Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly

When you use our website, create an account, make a purchase, or contact us, we may collect:

* Full name

* Email address

* Phone number

* Billing and shipping address

* Payment and transaction details

* Order history

* Customer service communications

* Marketing preferences

Information Collected Automatically

When visiting our website, we may automatically collect:

* IP address

* Browser type and version

* Device information

* Website activity and browsing behavior

* Referring websites and traffic sources

* Cookies and usage analytics

This helps us improve functionality, performance, customer experience, and website security.

Why We Process Your Information

We process personal information to:

* Provide products and services

* Process and fulfill purchases

* Deliver customer support

* Verify eligibility for age-restricted products where legally required

* Improve website performance and user experience

* Prevent fraud, abuse, or unauthorized activity

* Send newsletters, offers, and updates (only where permitted or consented to)

* Comply with legal obligations

Legal Basis for Processing (GDPR)

Under applicable data protection laws, including GDPR, we process personal information on the following legal grounds:

Contract Performance

To fulfill purchases, process payments, deliver products, and provide customer support.

Legal Obligations

To comply with tax, accounting, age verification, fraud prevention, or regulatory obligations.

Legitimate Interests

To improve our website, protect our business, analyze website performance, and maintain platform security.

Consent

Where legally required, we rely on consent for marketing communications and certain cookies or tracking technologies. You may withdraw consent at any time.

 Payments and Transaction Security

Payments are securely processed through trusted third-party payment providers.

Baked Clouds does not store complete payment card details on its own servers.

Payment providers may process personal information in accordance with their own privacy policies and applicable security standards.

 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

* Maintain website functionality

* Improve user experience

* Remember preferences

* Measure website performance and analytics

* Support advertising and marketing activities (where permitted)

Where required by law, we request consent before placing non-essential cookies.

Users may manage cookie preferences through browser settings or our website cookie banner.

Marketing Communications

If you subscribe to our newsletter or consent to marketing communications, Baked Clouds may send updates regarding:

* New product releases

* Brand news

* Promotions and exclusive offers

* Lifestyle content and updates

You may unsubscribe at any time using the unsubscribe link provided in emails or by contacting us directly.

 Sharing Your Information

We respect your privacy.

We do not sell personal information.

We may share information with trusted third parties only where necessary to operate our business, including:

* Payment processors

* Shipping and fulfillment providers

* Website hosting providers

* Analytics and performance tools

* Customer communication platforms

* Legal or regulatory authorities where required

All service providers are expected to process personal information securely and in compliance with applicable laws.

 International Data Transfers

Where personal information is transferred outside the European Economic Area (EEA), we take reasonable steps to ensure appropriate safeguards are implemented, including approved contractual protections where necessary.

 Data Retention

We retain personal information only for as long as reasonably necessary to:

* Fulfill contractual obligations

* Comply with legal, tax, and regulatory requirements

* Resolve disputes

* Enforce agreements

* Maintain security and fraud prevention measures

Retention periods may vary depending on legal obligations and operational needs.

Your Privacy Rights

Depending on applicable law, including GDPR, you may have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of personal data

* Restrict or object to processing

* Withdraw consent

* Request portability of certain information

* Lodge a complaint with a relevant supervisory authority

To exercise your rights, please contact us.

We may request verification of identity before responding to certain requests.

 Age Restrictions

Baked Clouds products and services are intended for adults only.

Users must meet the minimum legal age required in their jurisdiction to purchase age-restricted products. We reserve the right to verify age where legally required and may refuse service or cancel orders where eligibility requirements are not met.

 Website Security

We take commercially reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no digital platform can guarantee absolute security.

 Third-Party Websites

Our website may contain links to third-party platforms or websites.

Baked Clouds is not responsible for the privacy practices or content of third-party services. We encourage users to review their policies before sharing information.

 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes.